Our estimated delivery times are:
- Australia, Canada, New Zealand, United Kingdom, United States: 3-29 days
- Worldwide: 7-45 days
The delivery time does not include order processing, which usually varies from 1 to 5 business days or even more in case of high demand. If you’ve purchased anything from us, but didn’t receive the item within the estimated shipping time, you are entitled to a full refund.
Please note that in rare cases your package might be delayed even up to 60 days, for reasons beyond our control. We appreciate your patience in these cases and we advise against requesting a refund right away. Instead you can contact us and we’ll do our best to sort things out for you. In situations like these, your 60 Day Money Back Guarantee will automatically be extended by the delay.
Refund & Return Policy
Too big? Too small? Not exactly what you’ve been expecting?
You may return items that are unsatisfactory within 60 days from purchase date, providing they are unused, in the same condition you received them, in their original packaging, with tags and marks intact.
Your satisfaction is our long-term concern and we want you to shop with confidence. This is why we provide guarantees that ensure you’ll receive your item on time and as described:
Full or Partial Refund if the item is not as described
If your item is significantly different from the product description, you can:
A: Return it and get a full refund, or
B: Get a partial refund and keep it.
Full Refund if the item is broken or didn’t arrive on time
If the product or products you ordered from our website are broken or didn’t arrive in the estimated shipping time interval, you can request a Full Refund from us.
Full refunds are not available if the address provided by the customer is wrong, or the package was not cleared by customs, or was delayed by a natural disaster.
A product will be deemed delivered to the client, a designated location, delivery point or representative of the client, including a member of the family, or any other person or authority entitled to receive the respective product. We use third-party couriers to deliver orders and we are not responsible for any third party acts or omissions including lost or delayed orders. Orders are sent out through regular shipping.
You can return without paying the shipping fee if the product you ordered doesn’t fit you (clothing), is broken, is not functioning properly or is missing parts or features that are advertised on the product page.
Paid Shipping Returns
Customers pay shipping if they return a product that fits them (clothing), is not broken, is functioning properly and is not missing parts or features that are advertised on the product page. The shipping fee will be deducted from the refund.
Important! If the product you returned is found to be abused or damaged due to improper usage, we may refuse to refund or exchange it. All refunds will be released when we receive the package from you.
We encourage you to contact us at firstname.lastname@example.org in order to ask for a refund/return. Please send images or video proof with your product(s) while malfunctioning if we request them.
Please note that we require a valid reason for every return.
In order to improve the Cooltastic experience for our future customers, we need to know exactly what happened and why you don’t want the product anymore.