Shipping & Refund

Our estimated delivery times are:

  • Australia, Canada, New Zealand, United Kingdom, United States: 3-29 days
  • Worldwide: 7-45 days

The delivery time does not include order processing, which usually varies from 1 to 6 business days. If you’ve purchased anything from us, but didn’t receive the item within the estimated shipping time, you are entitled to a full refund.

Please note that sometimes your package might be delayed for various reasons. We appreciate your patience in these cases and we advise against requesting a refund right away. Instead you can contact us and we’ll do our best to sort things out for you. Don’t forget that you can submit refund requests within 60 days after you placed your order on our website.

Your satisfaction is our long-term concern and we want you to shop with confidence. This is why we provide guarantees that ensure you’ll receive your item on time and as described:

Full or Partial Refund if the item is not as described.
If your item is significantly different from the product description, you can:
A: Return it and get a full refund, or
B: Get a partial refund and keep it.

Full Refund if the item is broken or didn’t arrive on time.
If the product or products you ordered from our website are broken or didn’t arrive in the estimated shipping time interval, you can request a Full Refund from us.

Full refunds are not available if the address provided is wrong, or the package was not cleared by customs, or was delayed by a natural disaster.

In order to ask for a refund please send a message to hello@cooltasticgifts.com or contact our Live Support.