Shipping & Refund

Your satisfaction is our long-term concern and we want you to shop with confidence. This is why we provide guarantees that ensure you’ll receive your item on time and as described.

Full or Partial Refund if the item is not as described.
If your item is significantly different from the product description, you can:
A: Return it and get a full refund, or
B: Get a partial refund and keep it.

Full Refund if the item is broken or didn’t arrive on time.
If the product or products you ordered from our website didn’t arrive in 60 business days or are broken, you can request a Full Refund from us.

Please note that the delivery time does not include order processing, which usually varies from 1 to 5 business days. If you’ve purchased anything from us, but didn’t receive the item within the promised delivery time, you are entitled to a full refund.

Full refunds are not available if the address provided is wrong, or the package was not cleared by customs, or was delayed by a natural disaster.

You can submit refund requests within 60 days after you placed your order on our website. You can do this by sending a message at customercare@cooltasticgifts.com or by directly contacting our Live Support.